Grievances

A grievance is a concern or complaint that employees raise with their employers about any aspect of their work.
Grievances can significantly impact a company, and failing to address them promptly and effectively can lead to escalation. Failure to handle grievances correctly can have a direct and negative impact on employee morale and motivation. It can also result in the employee having to face legal proceedings if the grievance is dealt with incorrectly.

Have a policy
A grievance policy is essential for any workplace, and employers should develop one and communicate it to all staff as early as possible. The policy serves as a key point of reference for employees who have a complaint or concern, guiding them on the steps to take and outlining the process that will be followed. It ensures consistency, fairness, and transparency in handling workplace issues. To remain effective and legally compliant, the grievance policy should be regularly reviewed and updated in line with changes in employment law.

The Acas Code of Practice on Disciplinary and Grievance Procedures sets out basic guidance to employers and employees setting out principles for handling grievance situations in the workplace. Written grievance procedures, and grievance proceedings, should comply with the code. Adhering to the code ensures that grievances are handled fairly, consistently, and legally.

Many grievance issues can be resolved informally with a quiet word. However, where
informal resolution is not possible, a grievance procedure should set out the appropriate way for an employee to raise the issue with management.

If you require support in handling a grievance or would like guidance on implementing a grievance policy within your Company, please get in touch.
Source: CIPD